FAQ's
1. How much does shipping cost?
Shipping cost will be calculated at checkout once you’ve entered your shipping address, and varies in price based on the weight and dimensions of the package, shipping distance, and the type of shipping you select (if multiple shipping options are available for a specific item).
2. Where do you source your art from?
We source art from across the world to bring our audience a carefully curated selection. Many of the items shown in our gallery and shop are purchased through or designed in collaboration with artists directly.
3. What is your return policy?
All sales are final and non-refundable. That being said, we value our customer satisfaction very highly. Please inspect your item(s) thoroughly upon arrival. In the event that an item is damaged during transit, please contact us immediately and we will make it right.
4. How can I contact unantiquated.?
The best way to contact us is through our e-mail: unantiquated.art@gmail.com.
We can also be reached through Instagram @unantiquated.art. We are professionals, but also real people, and we love to interact with our community. Please don't hesitate to e-mail or DM us with any inquiries, ideas, or feedback!
5. Do you restock your inventory?
Due to the rarity and limited nature of most of our products, we are oftentimes unable to restock sold out items. We feature and sell a number of Original 1/1 artworks and gallery exclusive limited edition series’ which, once sold out, can not be restocked. Please contact us if you have questions about the availability of a particular product. Even if the product is sold out and can’t be restocked, we may be able to offer you a similar item, or one by the same artist/designer.
6. Do you sell gift cards?
At the moment, we do not sell gift cards to our shop but it is something that we plan to offer in the future.
7. Do you have scheduled releases?
Yes! Some of our releases will be spontaneous, but others will be scheduled and we will give advanced notice of them through our Instagram @unantiquated.art and on the upcoming releases page on our website. We also encourage everyone to sign up for our newsletter to be notified about future releases and major updates.
8. Do you ship internationally?
Currently, we only ship within the United States but we are planning to share our products with the rest of the world soon. If you live in another country and are interested in purchasing an item, please contact us to see if we can work something out for you.
9. I haven’t received my package yet, what should I do?
We ask that our customers be patient with shipping and handling times. We do our best to ship purchased items promptly and provide tracking information for our customers. Some items will require additional handling time as noted in the product description(s). If you have already viewed your tracking information and you are still concerned about the arrival of your package, please contact us.
10. How do you price your products?
Product prices are determined by several factors including the artists’ going rates, the amount of work they put into the artwork, the materials used, and covering our own costs as a gallery. We do not take hefty commissions from artists like many other galleries.
11. How are you able to offer competitive pricing without charging a hefty commission or fees like other galleries, and stores?
We are able to do this partially by working directly with artists, designers, and brand owners whenever possible, to bring you the best exclusive products at the best prices, while still ensuring that the creators are adequately compensated. Another reason that we are able to do this is by operating our gallery and shop mostly online. We currently do not have a physical gallery or shop space open due to social distancing restrictions and concerns. Although we would love to offer access to a physical unantiquated. space in the future, not having one right now allows us to save immensely on our overhead cost and enables us to offer amazing products without overcharging customers or undercutting creators.
12. I'm an artist. How can I get my art featured in your gallery and/or shop?
Awesome! We appreciate your interest! We encourage artists and designers of all kinds to e-mail their portfolios or ideas to unantiquated.art@gmail.com with their artist title, and the word “portfolio” in the subject. We will save every portfolio e-mail in a separate folder and review it if/when we are looking to feature new artists. Please do not take it personally if we fail to promptly review or respond to your e-mail regarding being featured in our gallery. There are many factors that go into the selection of our featured artworks, but we appreciate all submissions!
13. How can I track my order?
Once your order has been shipped, we will notify you via e-mail with tracking information, and also update you when your order is out for delivery.
14. Do you offer discounts?
We occasionally offer promotional discounts. Follow us on Instagram and sign up for our newsletter to stay updated about new events, products, discounts, blog articles, and more.
15. What is the difference between a “New” and “Mint” condition product?
The main difference between the two is that items marked as “New” have never been displayed before. Items listed as “Mint” may have been displayed at a time, but are still in excellent condition. The difference to the naked eye might be minuscule or even undetectable, but we believe in full transparency and disclosing that information to our customers.